Terms of Use & Terms and Conditions

ServiceRaju.com is a digital marketplace platform that connects customers with verified independent service professionals for home services such as plumbing, electrical work, appliance repair, cleaning, pest control, carpentry, painting, and maintenance services.

Please note the following regarding our platform's role:

• Service Raju facilitates service discovery, booking, scheduling, and payments.
• Technicians are independent service providers, not employees of Service Raju.
• Service Raju does not directly employ technicians or perform the services.

To use the Service Raju platform, you must adhere to the following eligibility and account rules:

• Users must be 18 years or older to create an account and book services.
• Users must provide accurate, current, and complete account information during registration.
• Users are fully responsible for maintaining the confidentiality of their login credentials.
• Unauthorized use of accounts or sharing credentials is strictly prohibited.
• Fraudulent accounts or misuse of the platform may lead to immediate account suspension or termination.

We expect all users to maintain a respectful and safe environment. Acceptable and unacceptable behaviors include:

• Honest Bookings: Users must make genuine service bookings with the intent to receive the service.
• Accurate Descriptions: Users must provide accurate descriptions of the service required to ensure professionals are prepared.
• Respectful Communication: All communication with service professionals must be respectful and professional.
• No Illegal Activities: The platform must not be used for any illegal or unlawful purposes.
• No Harassment: Harassment, abusive behavior, or discrimination of any kind is strictly prohibited.
• No Misuse: Users must not attempt to manipulate the platform, bypass payment systems, or misuse promotional offers.

Service professionals on our platform operate under specific guidelines:

• Technicians are independent service providers operating their own businesses.
• They are solely responsible for the execution, quality, and workmanship of the service provided.
• They must follow standard safety practices and maintain professional standards at all times.
• Customers are advised to verify work completion to their satisfaction before making the final payment.

We strive to provide flexible options while respecting our professionals' time:

• Customer Cancellation Rules: Customers can cancel a booking free of charge up to a specified time before the scheduled service (usually 2-4 hours).
• Late Cancellation Fees: Cancellations made shortly before the scheduled time or when the professional is already en route may incur a late cancellation fee.
• Refund Eligibility: Refunds are processed for valid cancellations, overcharges, or in cases where the service could not be delivered due to platform or provider fault.
• Refund Timelines: Approved refunds are typically processed within 5-7 business days back to the original payment method.
• Exceptions: Refunds may not apply for completed services where the customer signed off on the work, or for materials purchased specifically for the job.

To ensure a smooth service experience, customers must adhere to the following:

• Provide a safe, hazard-free working environment for the service professional.
• Treat service professionals respectfully and courteously.
• Avoid any abusive, threatening, or discriminatory behavior.
• Ensure that access to the service location is available during the scheduled time slot.

While our professionals are vetted, customers must take basic precautions:

• Customers should secure all valuables, cash, and fragile items before the service begins.
• Service Raju is not responsible for lost, stolen, or unattended items during the service period.
• Customers or an authorized representative should be present at the property during the service.

Our platform may interact with external services:

• The platform may contain links to third-party services, websites, or payment gateways.
• Service Raju does not control, endorse, or guarantee these third-party services.
• Users should review the terms and privacy policies of any third-party services separately.

All content on the Service Raju platform is protected by intellectual property laws:

• All website content belongs exclusively to Service Raju.
• This includes logos, branding, graphics, designs, text, and software code.
• Unauthorized copying, reproduction, modification, or distribution of our intellectual property is strictly prohibited and may result in legal action.

User data is handled strictly according to the Service Raju Privacy Policy. We use your data for:

• Facilitating service bookings and connecting you with professionals.
• Customer communication, updates, and support.
• Service improvement and quality assurance.
• Ensuring platform functionality and security.

Please be aware of the limitations of our liability:

• Service Raju acts solely as a technology platform connecting customers and independent service providers.
• Service Raju is not liable for any indirect, incidental, or consequential damages resulting from service performance, delays, or the actions of independent professionals.

In the event of a disagreement:

• All disputes will be governed by and construed in accordance with the laws of India.
• We encourage resolving issues through our support team first. If unresolved, arbitration may be used before formal legal proceedings are initiated in the courts of Mysore, Karnataka.

Service Raju reserves the right to update or modify the platform at any time. We may update:

• Platform services and offerings
• Policies and Terms of Use
• Pricing structures and commissions
• Platform features and user interfaces

These updates help us improve the platform experience and adapt to market needs.

To maintain a safe platform, Service Raju may take action against accounts that violate our policies. We reserve the right to:

• Suspend accounts temporarily for investigation.
• Terminate accounts permanently for severe or repeated violations.
• Restrict access to certain features or services.

Service Raju and its service professionals are not responsible for service delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, severe weather)
• Government restrictions or lockdowns
• Technical failures or internet outages
• Strikes, civil unrest, or other unforeseen events